Archive for October, 2016

How to Prepare Your Practice for Unexpected Emergencies

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A few weeks ago Hurricane Matthew traveled up the east coast, dumping a few feet of rain along the way and causing flooding that lasted for weeks after the storm had passed. Many NORM members and their practices were located in the path of the storm, and had to deal with its impacts, all while […]

How to Respond to Negative Reviews

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It doesn’t matter how wonderful your physicians are or how many people find care and relief at your practice. At some point, you’re going to get a bad review on a site like Vitals, RateMDs, or Yelp, or alerted to public complaints on someone’s social media account. Maybe it’s because this particular patient likes to […]

5 Ways to Celebrate World Arthritis Day

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This year World Arthritis Day takes place Wednesday, October 12th. The aims of World Arthritis Day are to raise awareness of rheumatic and musculoskeletal diseases, to influence public policy by making decision-makers aware of the burden of these diseases, and to ensure all people with these diseases and their caregivers are aware of the vast support […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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