Archive for February, 2017

How to Create a Facebook Support Group for Your Patients

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There’s no doubt about it. With over one billion active users, Facebook is one of the most popular destinations on the internet. If you’re reading this, you probably have a Facebook account. These days, your feed is likely filled with photos of friends, political rants, links to stories in the news, and conversations between friends […]

Crafting an Effective Patient Satisfaction Survey 

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A recent study conducted by the Medical Group Management Association found that one thing high-performing practices had in common was that they regularly conducted patient satisfaction surveys. Patient satisfaction surveys are important and useful because they offer details about the patient’s experience and insights about their feelings toward their practice and the care they received. […]

Fitbit Challenge Update: February

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LET’S MAKE IT FAB-UARY! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That’s why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will […]

Celebrate Rheumatoid Awareness Day on Social Media

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Today is Rheumatoid Awareness Day! This is an important day because it is one of the few chances rheumatoid arthritis practices can promote education and awareness for this disease at the same time as other medical practices and organizations. By raising our voices together on the same day, we have the chance to make a […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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