Archive for July, 2017

Minute with the Board: Circles of Knowledge

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Are you someone who feels uncomfortable asking questions in large groups? Do you like the intimacy of small group settings? By popular demand, we have decided to bring back the Circles of Knowledge. These are small, intimate groups where members discuss various topics that affect all practices regardless of size. Some of the topics we […]

How to Painlessly Collect Payments from Your Patients

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While the mission of your rheumatology practice is noble and virtuous—providing the best health care in your area, or improving the lives of everyone you treat—at the end of the day, you are running a business. This means if your patients don’t pay their bill, you can’t fulfill your mission. Forget your mission—you won’t be […]

Fitbit Challenge Update: July

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Only a few more months until September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That’s why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM […]

Fireworks in the Office?

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by Rick Olsen, PhD Do you like fireworks? Some people love the bright colors and big booms. Others hate the loud noise and smoke. Same event, different reactions. Isn’t that the way with people? Everyone is different and that means working together can sometimes be a challenge. Collaborating well together typically requires that each person […]

Minute with the Board: Regulatory Update

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As practice managers and administrators, we are used to changes. We have grown to expect them and2017 is no different. It is filled with changes on how our reimbursement will change in the coming years. Have you heard of MACRA / MIPS? These programs provides us with tools, models and resources to help us give […]

Minute with the Board: Join us in KC

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  Get Jazzed about Rheumatology! Do you have questions? Are you dealing with the many changes affecting healthcare? Well…you’re not alone! Come to the NORM 2017 conference and connect with other managers who deal with the same day to day issues you are facing. You are not alone! The conference is a safe place for […]

Minute with the Board: Incident to Service

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Incident to services are defined as those services that are furnished incident to physician professional services in the physician’s office or in a patient’s home. Incident to services are also relevant to services supervised by certain non-physician practitioners such as physician assistants, nurse practitioners, clinical nurse specialists, nurse midwives or clinical psychologists. These services are […]

Minute with the Board: All about NORM Ventures

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NORM Ventures is a wholly-owned, for-profit subsidiary corporation of NORM. It was created to allow NORM to participate in for-profit business ventures without jeopardizing NORM’s non-profit status. All profits realized by NORM Ventures are used to help advance NORM’s mission. At present, the majority of profits realized by NORM Ventures are derived from our 25% […]

Minute with the Board: Patients as Customers

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Did you know that not only is your clinic competing with clinics in your immediate area, but with advances in medicine and technology, clinicians now rival each other on the national level as patient access to providers has expanded with the delivery of healthcare services via telemedicine? More health providers are implementing electronic communications to […]

Minute with the Board: Conflict Management

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For the most expert and compassionate healthcare providers, conflict is often part of the daily landscape. How do you handle stressful scheduling, difficult families, disagreements with colleagues, gossip, differences in professional opinion, colleagues who do not engage or who lack boundaries, diverse styles of personality and administration? Louise Phipps Senft, the best-selling author of Being Relational: […]

Minute with the Board: 2017 HIPPA

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Are you fully up-to-date on ALL the compliance issues? There is so much to think about between HIPAA, ACA, OSHA and more. Plus, we’ve all been so inundated with change lately we may have missed something! For example, if your office has accepted any government payments, like Medicaid or Meaningful Use payments, as of last […]

Minute with the Board: Safety in the Office

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Have you ever had to handle a scary situation in your practice?  One where you were afraid for your patients, your staff or yourself? These situations usually have no warning and you must be prepared to react quickly and on the spot.  Your safety and the safety of your patients and staff is important. This […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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