Archive for August, 2017

What Makes a Great Medical Practice Manager?

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Whether you’re an experienced medical practice manager, brand new to the position, or looking to hire someone to fill a management role, it’s always good to understand the skills that go along with job. Medical practice managers face unique challenges, and a good one requires the right combination of experience, education, and common sense. Below […]

The Best Way to Get More Patient Testimonials  

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The best advertising is simple, old-fashioned word of mouth. People naturally trust their friends and family more than strangers or advertisements, so it makes sense that we place more weight on personal recommendations. While we’re sure your rheumatology patients are already talking positively about your practice to anyone who will listen, getting those testimonials in […]


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Can you believe it? Next month is the big NORM Conference! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That’s why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. […]

The Benefits of Adding a Rheumatology Blog to Your Practice’s Website

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If your rheumatology practice is already blogging, congratulations—you’re one step ahead of the game! If you aren’t, it’s not too late to the join the fun—and reap the benefits. While some may think blogging is irrelevant or inappropriate for a rheumatology practice, the truth is that patients are searching for clear and accurate information about […]

Tips for Reducing Wait Times at Your Rheumatology Practice

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The number one complaint patients have about their physicians isn’t insurance, or billing, or the quality of care they receive. So what irritates patients the most? The length of time they spend in the waiting room. Per a recent study, the average time a patient spends waiting for a scheduled appointment is about 20 minutes. […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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