Archive for September, 2017

2017 – 2018 NORM Board of Directors

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It is our pleasure to announce the 2017 – 2018 NORM Board of Directors. President – Andrea Zlatkus Vice-President – Jay Salliotte Secretary – Iris Nichols Treasurer – Donnie Craig Past President – Ethel Owen Directors: Joe Neikirk Melanie Scott Andre Smith Shari Wilson Judy Stovall Please join us in welcoming our new members to […]

How to Design and Decorate a Great Waiting Room

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If you ask your patients how they feel about your rheumatology practice’s waiting room, they’ll probably agree: the less time they spend in it, the better. While few people enjoy sitting in a waiting room, there are ways to improve the experience by making your space more enjoyable, comfortable, and visually pleasing. And no—you don’t […]

Critical Resources for Those Impacted by Hurricanes

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NICA – Infusion Center Location Tool NICA’s Infusion Center Locator tool ( has a new feature that will assist those impacted by the Hurricanes. They have incorporated a new feature allowing infusion providers to mark their facility as “Temporarily Closed” and include information they want to share with their patient population and locator users. This […]

Minute with the Board: Welcome our new president

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From outgoing president Ethel Owens: It is with great pleasure that I introduce our new NORM president Andrea Zlatkus! Andrea, who has been the practice manager at Chester County Rheumatology in West Chester, Pennsylvania for the past 20 years, has been actively involved and instrumental in the development of programs that promote education, advocacy and […]

How to Help Front Desk Staff Cultivate Patience

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When you work at the front desk of a rheumatology practice, it’s easy to become impatient with people or lose your cool. From patients who are missing vital paperwork, to physicians who are running behind, to others who choose to take their anger and frustration out on the first person they see—a lot happens at […]

September is Rheumatic Disease Awareness Month

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If there’s one month that rheumatology practices should acknowledge, it’s September. That’s because this month was named Rheumatic Disease Awareness Month (RDAM) by the American College of Rheumatology. The goal? To raise awareness of rheumatic diseases, help people better understand the conditions that fall under this umbrella, and show how living with these diseases impacts […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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