Archive for October, 2017

How to be Festive this Holiday Season without Being Offensive

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The holidays are right around the corner. It’s an exciting and busy time for you, your staff and your patients. Having a medical practice means there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also important to maintain an atmosphere that is fun […]

Thank you to our Fitbit Challenge Participants!

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As you might remember, building up to our 2017 NORM Conference in Kansas City, MO, we wanted to help our members get healthy in a new year! That’s why we challenged them to join our Fitbit Challenge and add their steps to our group. NORM would like to thank all of our members who participated and […]

Can Patient Satisfaction Surveys Really Improve Performance?

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When it comes to medical office procedures, the “customer” isn’t necessarily always right. Letting your patients influence the way you run your practice through patient surveys can send your office down a slippery slope. However, there are times when patient satisfaction surveys are a necessary evil and can be an important part of your administration. […]

Get Involved and Help Raise Awareness for World Arthritis Day!

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This year’s theme for World Arthritis Day is, “Don’t Delay, Connect Today.” It’s important that we all get involved and assist in raising awareness for early diagnosis because it is key in preventing further damage caused by this disease. World Arthritis Day takes place on Thursday, October 12 this year, let’s use this day to […]

Thank You Ethel Owen!

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I would like to thank Ethel for her leadership as the President of NORM.  Her accomplishments have been too numerous to list but this video highlights a few.  The amount of time you have donated to the NORM membership spans over the last decade and is greatly appreciated by the Rheumatology community.

3 Ways to Help Patients Adopt New Technology

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We live in an increasingly digital world, and that extends to the medical industry. From emailed appointment reminders, to online payments, to medical records that are stored in the cloud—for the most part, technology helps our practices run more smoothly and efficiently. Introducing that technology to patients, however, can be an arduous process. People generally […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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