Archive for December, 2019

5 Ways to Get Personal with your Patients

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A personal relationship with your patients creates a close and balanced rapport. It allows you to understand your patient’s feelings and better communicate with them. Because of that, it is essential that staff work to build a close and personal relationship with their patients. Here are five ways to do that. Pat attention to details. […]

How to Celebrate the Holidays at your Medical Practice

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The holidays are right around the corner and it’s an exciting and busy time for your practice. While this is the most wonderful time of year, there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also important to maintain an atmosphere that is […]

Holiday Message Ideas for your Rheumatology Office

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While sending well wishes via text or email is perfectly acceptable in this day and age, there is no better way to send holiday cheer than with a classic and personal card. Even the most experienced and loved rheumatologist’s office can score extra bonus points this season with a thoughtful holiday greeting. Sending out a […]

7 Ways to Fight Stress this Holiday Season

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The shopping and crowds, the office parties, and bustling medical practices. It’s so easy to feel not so wonderful during this most wonderful time of the year, especially when you are managing a busy medical office. Keeping your stress level down helps with more than staying relaxed — it can ensure you enjoy better overall […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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