Archive for the ‘Industry News’ Category

4 Ways to Communicate with Patients Between Visits

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Connecting with patients should be a top priority for any medical practice. Communication is critical to providing a high level of quality care and establishing a strong patient-doctor relationship. As our society changes so do our patients and their needs. Today they are searching for better relationships and more open communication with their healthcare providers. […]

Five Ideas for Fixing Common Billing Errors

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Medical billing errors not only waste a lot of time, but will delay payments and raise red flags. While that’s the bad news, the good news is that many of these billing errors can be avoided. Here are five ideas for fixing common billing errors. Confirm patient information. Incorrect patient information is one of the […]

How to Optimize Patient Scheduling

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Patient scheduling may seem like a simple process, but there is often an expertise that is required to ensure patients are scheduled efficiently. Effective scheduling has a significant impact on a physician’s day, a patient’s care and a practice’s operation. A medical practice can be unpredictable and there will be things that are out of […]

Four Tips for Taking the Pain Out of Requesting Online Reviews

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Today, online reviews play a huge part in how patients choose their doctors. Online reviews are easy to access, convenient to use and perceived as unbiased by the majority of potential patients. Studies show that nearly 80 percent of patients read online reviews before choosing their provider. Unfortunately, nudging patients to share their opinion of […]

Is There Really a Rheumatologist Shortage?

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Is there really a rheumatologist shortage? Unfortunately, the answer seems to be yes. According to the American College of Rheumatology, demand for adult rheumatology care exceeded its supply by 36 percent in 2015. Unfortunately the gap is growing and is expected to grow wider in the future. By 2030, we will need about 4,133 additional […]

How to Handle Patient Complaints

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It is impossible to make everyone happy all the time, and complaints are bound to happen within the medical field as often as in any other service industry. Disgruntled patients come with the territory and while you cannot eliminate potential issues completely, you can handle them in a way that benefits everyone. Follow these six […]

7 Ways to Decrease Patient Wait Times

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Wait times are a small part of each patient’s overall experience, but can be a huge concern the longer they last. Eliminating wait times completely is an unfortunate impossibility, but luckily there are effective strategies for reducing them. Here are seven ways to help decrease patient wait times, without compromising the quality of care. Gather […]

Battle Burnout at your Rheumatology Practice

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Let’s face it, working in the medical field is tough. Working in a specialty field such as rheumatology can be even harder. The mental, emotional and physical demands can take a toll on you and your staff. When dealing with patients it is essential your staff remains mentally and physically healthy throughout these daily challenges. […]

Blogging 101 for Rheumatologists

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Deciding to start a blog comes with a lot of questions and requires a lot of thought. One of the most important questions during this process is, “Will it be beneficial to me and my practice?” According to rheumatologist Paul Sufka, it is! “You have complete control over what is in your blog, as opposed […]

Create an Arthritis-friendly Waiting Room

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Many believe what happens in the exam room is the most important part of a doctor’s appointment, but it’s actually your waiting room that sets the stage. Because patients spend a good deal of time in waiting areas, a good first impression is key. And with the medical field being a competitive one, a comfortable […]

A New Year, a Fresh Rheumatology Staff

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New Year’s resolutions are usually broken as fast as they are made, but now is the perfect time to make some imperative changes within your rheumatology practice. We provided some ideas on how to change the office, but what can we do to inspire change within our staff this year? Below are four realistic goals […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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