Archive for the ‘Industry News’ Category

Three Ways to Keep Reaching Senior Patients with Today’s Technology

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We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are […]

7 Phone Etiquette Reminders for your Front Desk Staff

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Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

Creating No-Show Policies that Won’t Spook your Patients

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Halloween is coming, and while many are fretting over ghosts and goblins, medical offices are stressing over their biggest fear – no-shows! Missed appointments are a huge problem among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into turmoil. Studies show that even the best practices […]

Celebrating World Arthritis Day

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World Arthritis Day is quickly approaching and you and those at your practice can make a difference. On October 12th, World Arthritis Day will help to unify people all over the world and help bring attention to rheumatic and musculoskeletal diseases. On this day, we strive to raise awareness, educate and support arthritis patients and […]

Six Steps to an Excellent Team at Your Rheumatology Practice

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A quality team is key to any successful medical practice, but in rheumatology, it is essential. Whether you have a small practice or a huge clinic, implementing a few simple strategies will keep your office running smoothly and efficiently. Follow these six steps to create an excellent team at your rheumatology practice. Set a good […]

Three Tips for Maximizing your Rheumatology Clinic’s Social Media

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There is no denying that today’s fast-paced society loves being online. And while too much of anything can be a bad thing, the public’s affinity for social media isn’t always negative. Americans spend a lot of time connecting with people and businesses on social media, so utilize this and make it work for your practice. […]

Six Ways to Reduce No-Shows at Your Practice

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Missed appointments are a huge issue among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into a tailspin. While it’s impossible to eliminate no-shows completely, there are many ways they can be reduced. Keep reading for six ways to reduce no-shows at your practice. Utilize multiple […]

4 Ways to Communicate with Patients Between Visits

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Connecting with patients should be a top priority for any medical practice. Communication is critical to providing a high level of quality care and establishing a strong patient-doctor relationship. As our society changes so do our patients and their needs. Today they are searching for better relationships and more open communication with their healthcare providers. […]

Five Ideas for Fixing Common Billing Errors

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Medical billing errors not only waste a lot of time, but will delay payments and raise red flags. While that’s the bad news, the good news is that many of these billing errors can be avoided. Here are five ideas for fixing common billing errors. Confirm patient information. Incorrect patient information is one of the […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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