Archive for the ‘Industry News’ Category

The Enneagram and Effective Office Communication

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Not everyone talks alike, thinks alike, or is motivated in the same way. In order to build effective working relationships and a strong rapport with co-workers, staff members must develop the skill to address the needs of different personality types. Successful communication requires interpersonal expertise, self-awareness, and recognition of different cultural styles. The Enneagram is […]

Is it Time for a Medical Practice Makeover?

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Is your practice beginning to feel stagnant? Maybe the goals you had for your medical office are constantly falling short, or turnover is high or patient retention is down. Whatever the reason, when it comes to your medical practice, you can’t afford to be stuck in a monotonous routine. Let’s explore some questions that need […]

Four Ways to Improve Patient Flow at your Practice

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As medical practices face the rising pressure to improve efficiency, boost patient satisfaction and increase bottom lines, patient flow will play an important role in managing a successful practice. So what is patient flow, and why does it matter? Keep reading to find out why it’s important to you and your practice. What is patient […]

Four Ancillary Services to Add to Your Practice

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Some ancillary medical services might not be right for every practice, but all have the potential to boost revenue. Whether it’s an in-house pharmacy or a medical spa, add-on medical services can be a great way to increase your practice’s revenues and better meet your patients’ needs. But how do you know if adding an […]

Three Ways to Keep Reaching Senior Patients with Today’s Technology

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We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are […]

7 Phone Etiquette Reminders for your Front Desk Staff

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Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

Creating No-Show Policies that Won’t Spook your Patients

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Halloween is coming, and while many are fretting over ghosts and goblins, medical offices are stressing over their biggest fear – no-shows! Missed appointments are a huge problem among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into turmoil. Studies show that even the best practices […]

Celebrating World Arthritis Day

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World Arthritis Day is quickly approaching and you and those at your practice can make a difference. On October 12th, World Arthritis Day will help to unify people all over the world and help bring attention to rheumatic and musculoskeletal diseases. On this day, we strive to raise awareness, educate and support arthritis patients and […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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