Not everyone talks alike, thinks alike, or is motivated in the same way. In order to build effective working relationships and a strong rapport with co-workers, staff members must develop the skill to address the needs of different personality types. Successful communication requires interpersonal expertise, self-awareness, and recognition of different cultural styles. The Enneagram is […]

Is your practice beginning to feel stagnant? Maybe the goals you had for your medical office are constantly falling short, or turnover is high or patient retention is down. Whatever the reason, when it comes to your medical practice, you can’t afford to be stuck in a monotonous routine. Let’s explore some questions that need […]

As medical practices face the rising pressure to improve efficiency, boost patient satisfaction and increase bottom lines, patient flow will play an important role in managing a successful practice. So what is patient flow, and why does it matter? Keep reading to find out why it’s important to you and your practice. What is patient […]

Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

Creating a personalized care experience for patients at a rheumatology practice does not just happen overnight. However, when done correctly, it can be powerful for your practice and its patients. It can be the difference between a patient forgetting about your practice after one visit, and that same patient returning and becoming a loyal patient […]