Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

Creating a personalized care experience for patients at a rheumatology practice does not just happen overnight. However, when done correctly, it can be powerful for your practice and its patients. It can be the difference between a patient forgetting about your practice after one visit, and that same patient returning and becoming a loyal patient […]

A quality team is key to any successful medical practice, but in rheumatology, it is essential. Whether you have a small practice or a huge clinic, implementing a few simple strategies will keep your office running smoothly and efficiently. Follow these six steps to create an excellent team at your rheumatology practice. Set a good […]

Missed appointments are a huge issue among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into a tailspin. While it’s impossible to eliminate no-shows completely, there are many ways they can be reduced. Keep reading for six ways to reduce no-shows at your practice. Utilize multiple […]

Medical billing errors not only waste a lot of time, but will delay payments and raise red flags. While that’s the bad news, the good news is that many of these billing errors can be avoided. Here are five ideas for fixing common billing errors. Confirm patient information. Incorrect patient information is one of the […]