Archive for the ‘Resources’ Category

Five Tips to Make Staff Turnover Less Painful

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Employee turnover is far more costly to practices than most office managers realize, but it’s a fact of life for most medical practices. However, this fact doesn’t make it any easier to deal with. It is hard to lose people you’ve come to rely on for running your practice and the financial impact can hit […]

Four Ways to Celebrate National Arthritis Awareness Month

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May is recognized each year as National Arthritis Awareness Month. According to the CDC, arthritis affects about one in four adults overall, which equals over 54 million men and women. Unfortunately, these numbers are continuing to grow and it’s time to start fighting back with education. The aim of National Arthritis Awareness Month is to […]

How to Deal with Last Minute Cancellations at your Rheumatology Practice

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Last minute cancellations can be frustrating, but they can be a good thing too if your office is prepared to handle them. Working to regularly fill cancellations has a huge impact on your practice’s bottom line and keep your office moving smoothly. Here are three ideas for dealing with last minute cancellations at your rheumatology […]

Seven Reasons why Patients Leave and How to Make them Stay

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Patients leave, it is a fact of any medical practice. However, when they do, it is important to understand why in order to retain patients in the future. Keep reading to understand why patients leave and how we can make them stay. Long wait times. Delays are a part of life, especially in medical offices, […]

Five Ways to Simplify your Social Media Strategy

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Utilizing Social media in your healthcare business is an opportune way to reach new, potential clients and engage with the patients you already have. But when you run a busy medical practice, sidetracking staff from their daily responsibilities to focus on social media can be overwhelming. Here are five ways to simplify your social media […]

Three Ways to Keep Reaching Senior Patients with Today’s Technology

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We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are […]

7 Phone Etiquette Reminders for your Front Desk Staff

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Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

7 Ideas for Boosting Profits that your Office will Love

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Looking for ways to improve your medical practice’s bottom line as we are now in the thick of a new year? Here are seven ideas for boosting profits this month that your office will love. Revamp your look. You’ll never get another chance to make a first impression, so make sure the outside of your […]

Four Small Steps for Optimizing your Medical Practice Space

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Your practice may be growing, but that doesn’t mean you are outgrowing your space. You don’t have to move to expand your practice and make the most of it. Here are four small steps for optimizing your medical practice space for improved performance, a better patient experience and a more efficient office. Restructure rooms. There […]

Eight Strategies for Organizing your Medical Office

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Being the office manager of a busy medical office is a lot like juggling. Every day is a delicate balancing act of complex and challenging tasks, from personnel problems to budget planning and payroll. Without a strategy to stay organized, it’s easy to get overwhelmed, creating higher stress levels for you and the entire office. […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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