Many believe what happens in the exam room is the most important part of a doctor’s appointment, but it’s actually your waiting room that sets the stage. Because patients spend a good deal of time in waiting areas, a good first impression is key. And with the medical field being a competitive one, a comfortable […]
Archive for the ‘Resources’ Category
The new year is upon us! As cliché as resolutions have become, the new year is an ideal time to take stock of your practice and evaluate what is working and what isn’t. Now is the time for some reflection and re-evaluation of the past year’s business choices. Consider implementing a modern business practice, setting some […]
Optimizing revenue cycle is crucial, and the start of a new year is a good time to fine tune procedures and policies to ensure every opportunity is maximized. This article by Amy Bigbee, practice advisor, McKesson Specialty Health, features a few tips to make the job a bit easier.
We live in an increasingly digital world, and that extends to the medical industry. From emailed appointment reminders, to online payments, to medical records that are stored in the cloud—for the most part, technology helps our practices run more smoothly and efficiently. Introducing that technology to patients, however, can be an arduous process. People generally […]
If you ask your patients how they feel about your rheumatology practice’s waiting room, they’ll probably agree: the less time they spend in it, the better. While few people enjoy sitting in a waiting room, there are ways to improve the experience by making your space more enjoyable, comfortable, and visually pleasing. And no—you don’t […]
When you work at the front desk of a rheumatology practice, it’s easy to become impatient with people or lose your cool. From patients who are missing vital paperwork, to physicians who are running behind, to others who choose to take their anger and frustration out on the first person they see—a lot happens at […]
If there’s one month that rheumatology practices should acknowledge, it’s September. That’s because this month was named Rheumatic Disease Awareness Month (RDAM) by the American College of Rheumatology. The goal? To raise awareness of rheumatic diseases, help people better understand the conditions that fall under this umbrella, and show how living with these diseases impacts […]
The best advertising is simple, old-fashioned word of mouth. People naturally trust their friends and family more than strangers or advertisements, so it makes sense that we place more weight on personal recommendations. While we’re sure your rheumatology patients are already talking positively about your practice to anyone who will listen, getting those testimonials in […]
The number one complaint patients have about their physicians isn’t insurance, or billing, or the quality of care they receive. So what irritates patients the most? The length of time they spend in the waiting room. Per a recent study, the average time a patient spends waiting for a scheduled appointment is about 20 minutes. […]
While the mission of your rheumatology practice is noble and virtuous—providing the best health care in your area, or improving the lives of everyone you treat—at the end of the day, you are running a business. This means if your patients don’t pay their bill, you can’t fulfill your mission. Forget your mission—you won’t be […]
Now that summer has arrived, staff and physicians are beginning to request time off for vacations. While vacations are important—we all deserve some rest and relaxation! —it can cause more work for rheumatology practice managers. Between scheduling vacations, keeping patients up to date, and making sure all shifts are covered, you’ll need a vacation, too! […]
- As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
- In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices. NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
- Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO
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