Archive for the ‘Resources’ Category

Is There Really a Rheumatologist Shortage?

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Is there really a rheumatologist shortage? Unfortunately, the answer seems to be yes. According to the American College of Rheumatology, demand for adult rheumatology care exceeded its supply by 36 percent in 2015. Unfortunately the gap is growing and is expected to grow wider in the future. By 2030, we will need about 4,133 additional […]

Six Tips for Spring Cleaning your Medical Facility

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Spring is in the air, and so is the mess that winter left behind. Now is the perfect time to purge, organize and deep clean. Let the season of new beginnings be the motivation to kick start a fresh new feel in your office. Not only will your office look and smell fresh, you’ll feel […]

How to Handle Patient Complaints

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It is impossible to make everyone happy all the time, and complaints are bound to happen within the medical field as often as in any other service industry. Disgruntled patients come with the territory and while you cannot eliminate potential issues completely, you can handle them in a way that benefits everyone. Follow these six […]

7 Ways to Decrease Patient Wait Times

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Wait times are a small part of each patient’s overall experience, but can be a huge concern the longer they last. Eliminating wait times completely is an unfortunate impossibility, but luckily there are effective strategies for reducing them. Here are seven ways to help decrease patient wait times, without compromising the quality of care. Gather […]

Battle Burnout at your Rheumatology Practice

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Let’s face it, working in the medical field is tough. Working in a specialty field such as rheumatology can be even harder. The mental, emotional and physical demands can take a toll on you and your staff. When dealing with patients it is essential your staff remains mentally and physically healthy throughout these daily challenges. […]

Genetech-Access Solutions

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Genentech Access Solutions is your resource for reliable, effective access and reimbursement support. We are committed to providing personal support to help patients get the Genentech medicine they need. For more information about Genentech Access Solutions, contact a Field Reimbursement Manager (FRM), visit Genentech or call (866) 4ACCESS/(866) 422-2377, Monday through Friday, from 6 […]

Blogging 101 for Rheumatologists

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Deciding to start a blog comes with a lot of questions and requires a lot of thought. One of the most important questions during this process is, “Will it be beneficial to me and my practice?” According to rheumatologist Paul Sufka, it is! “You have complete control over what is in your blog, as opposed […]

Create an Arthritis-friendly Waiting Room

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Many believe what happens in the exam room is the most important part of a doctor’s appointment, but it’s actually your waiting room that sets the stage. Because patients spend a good deal of time in waiting areas, a good first impression is key. And with the medical field being a competitive one, a comfortable […]

Tips for Growing your Medical Practice in 2018

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The new year is upon us! As cliché as resolutions have become, the new year is an ideal time to take stock of your practice and evaluate what is working and what isn’t. Now is the time for some reflection and re-evaluation of the past year’s business choices. Consider implementing a modern business practice, setting some […]

Every Dollar Counts

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Optimizing revenue cycle is crucial, and the start of a new year is a good time to fine tune procedures and policies to ensure every opportunity is maximized. This article by Amy Bigbee, practice advisor, McKesson Specialty Health, features a few tips to make the job a bit easier.

3 Ways to Help Patients Adopt New Technology

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We live in an increasingly digital world, and that extends to the medical industry. From emailed appointment reminders, to online payments, to medical records that are stored in the cloud—for the most part, technology helps our practices run more smoothly and efficiently. Introducing that technology to patients, however, can be an arduous process. People generally […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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