Archive for the ‘Tips and Tricks’ Category

7 Ways to Motivate your Employees in 2020

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It’s a fresh new year and motivating your employees and shaking things up needs to be a priority. It’s important to motivate your employees to get positive employee engagement and quality work. So how can you make your employees feel passionate again and want to spend time at work? Motivating your employees does not have […]

10 Tips for Upgrading your Practice in the New Year

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Today, patients are customers. When they walk through your doors, they have higher expectations than ever before. And they will not hesitate to utilize the power of social media and tell the world if their experiences with your medical practice are not as expected. It is time for our practices to set higher standards and […]

5 Realistic Resolutions for a Healthier 2020 at the Office

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A new year is upon us and we must set our usual resolutions – go to the gym, diet healthier, less caffeine, more sleep. These new resolutions usually last until mid-February before the excitement of the new year ends and we are back to our normal lifestyle. Start something different this year, set office-related resolutions […]

How to Celebrate the Holidays at your Medical Practice

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The holidays are right around the corner and it’s an exciting and busy time for your practice. While this is the most wonderful time of year, there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also important to maintain an atmosphere that is […]

Holiday Message Ideas for your Rheumatology Office

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While sending well wishes via text or email is perfectly acceptable in this day and age, there is no better way to send holiday cheer than with a classic and personal card. Even the most experienced and loved rheumatologist’s office can score extra bonus points this season with a thoughtful holiday greeting. Sending out a […]

Strategies to Make Your Staff Meetings More Effective

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Regular staff meetings are an integral part of effective employee communication. They are a great opportunity to engage with employees and keep them motivated. However, we’ve all sat through bad meetings. A lot is said, but nothing gets accomplished and when executed poorly they can be a huge waste of everyone’s time. Fortunately, running effective […]

The Enneagram and Effective Office Communication

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Not everyone talks alike, thinks alike, or is motivated in the same way. In order to build effective working relationships and a strong rapport with co-workers, staff members must develop the skill to address the needs of different personality types. Successful communication requires interpersonal expertise, self-awareness, and recognition of different cultural styles. The Enneagram is […]

How to Choose the Best Location for Your Rheumatology Practice

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When it comes to purchasing a home, it’s all about location. The same rule applies when you’re looking to buy a space for your rheumatology practice. Before you decide on anything, think about your needs as a provider and, more importantly, the needs of your patients. Here are some things to consider when choosing the […]

Five Easy Ways to Boost your Health this Fall

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With fall comes brilliant sunsets, crisp air, beautiful foliage, and unfortunately, shorter days. With less daylight and a busy work schedule, it can sometimes feel like there isn’t enough time in the day. But this is when we need to be especially mindful about making self-care a priority. During the seasonal transition into fall, it […]

How to Help Employees Going Through a Crisis

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As the manager of a medical office, you may not know what to expect every day, but one thing you can eventually anticipate is dealing with an employee going through a crisis. Helping your employees through a difficult personal issue may seem simple; you’re a great listener, you give sage advice, you’re sympathetic and supportive. […]

Three Tips for Fixing the Sources of Poor Online Reviews

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Even if you are the most efficient customer service-oriented practice, there are times when you can do nothing right in eyes of some patients. It’s so easy for patients to go straight to Yelp or Google to post their criticisms. Often times, these poor reviews are completely correctable office issues that have little to do […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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