Archive for the ‘Tips and Tricks’ Category

Tips for Having Difficult Financial Conversations with Patients

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More and more patients are bearing a greater share of the financial responsibility for their medical care due to high-deductible insurance plans. Because of this, patients are now comparison-shopping when choosing their rheumatology clinic and while financial conversations aren’t easy, they are important. Collecting what a patient owes can be awkward, but it is crucial […]

Disaster Preparedness for Your Medical Practice

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Our area is still reeling from Florence as we head into another hurricane season. A natural disaster can overwhelm a medical practice, with extensive damage that can be difficult to recover from, so it’s important to be ready to alleviate some of that devastation. Disaster preparedness requires continuous planning, organizing, training and analyzing, but all […]

5 Ways Clinical Research can Benefit Your Practice

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Community-based physicians bring real-world perspective to clinical trials, resulting in a more patient-centered approach to medical care. This is just one of the many benefits clinical research can bring to your practice and your community. While participating in clinical trials is a significant time commitment, the benefits to practices, patients and physicians themselves are limitless. […]

Tips to Improve Physician Communication with Patients

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Properly educating patients allows them to play a significant role in their own care. Because of this, physicians have a duty to accurately inform their patients, but to do so in a way that is clear and understandable. To be effective, patient education needs to be more than just regurgitating tired instructions and information. Here […]

Four Ancillary Services to Add to Your Practice

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Some ancillary medical services might not be right for every practice, but all have the potential to boost revenue. Whether it’s an in-house pharmacy or a medical spa, add-on medical services can be a great way to increase your practice’s revenues and better meet your patients’ needs. But how do you know if adding an […]

Five Tips to Make Staff Turnover Less Painful

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Employee turnover is far more costly to practices than most office managers realize, but it’s a fact of life for most medical practices. However, this fact doesn’t make it any easier to deal with. It is hard to lose people you’ve come to rely on for running your practice and the financial impact can hit […]

How to Deal with Last Minute Cancellations at your Rheumatology Practice

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Last minute cancellations can be frustrating, but they can be a good thing too if your office is prepared to handle them. Working to regularly fill cancellations has a huge impact on your practice’s bottom line and keep your office moving smoothly. Here are three ideas for dealing with last minute cancellations at your rheumatology […]

Seven Reasons why Patients Leave and How to Make them Stay

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Patients leave, it is a fact of any medical practice. However, when they do, it is important to understand why in order to retain patients in the future. Keep reading to understand why patients leave and how we can make them stay. Long wait times. Delays are a part of life, especially in medical offices, […]

Five Ways to Simplify your Social Media Strategy

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Utilizing Social media in your healthcare business is an opportune way to reach new, potential clients and engage with the patients you already have. But when you run a busy medical practice, sidetracking staff from their daily responsibilities to focus on social media can be overwhelming. Here are five ways to simplify your social media […]

Three Ways to Keep Reaching Senior Patients with Today’s Technology

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We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are […]

7 Phone Etiquette Reminders for your Front Desk Staff

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Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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