While running a busy medical office, it can be easy to forget that patients are the heart of our practice. Keeping patients happy and smiling should be the number one focus of any medical office. Happy patients are good for your bottom line and your soul. Patients who leave your office happy are more likely […]

It is so easy for potential patients to find out about your practice before they even step foot in your office. With just a little research, online reviews, comments and ratings are at their fingertips. Because of this, it is essential for medical practices to have a healthy and strong online reputation. Follow these simple […]

Thanksgiving is over and holiday shopping is officially in full swing. The holidays should be a time of celebration, but often they become a time of frustration as visions of gift giving dance through our heads. When it comes to giving within the office, it can be a virtual obstacle course filled with concerns, doubts […]

The holidays are here, and while this means downtime for many medical practices, it’s the perfect time of year to focus on your patients. Utilize this traditionally slow period to engage with your patients and show them that fun, festive side that they typically don’t get to see. Here is a list of merry marketing […]

As they say, you never get a second chance to make a first impression. This is especially true when it comes to your medical practice. Your front office maintains patient flow, handles accounting, schedules appointments, verifies insurance, answers the phone, and much more. Most importantly, these are the first faces your patients will see during […]

Communication is a huge part of all businesses, but it’s especially important in a medical practice. Whether it’s a good thing or not, our new technological world includes many options for communication. Text messaging is quickly becoming a number one method for patient-physician correspondences. There are pros and cons to texting, but either way it’s […]

It is official, the holidays are upon us. As they quickly approach, it’s important that we are prepared. While many people are gathering their favorite recipes and organizing gift lists, medical offices are preparing for holiday hour changes. For medical practices, it is essential that our staff is happy, but also that our patients remain […]

The holidays are right around the corner. It’s an exciting and busy time for you, your staff and your patients. Having a medical practice means there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also important to maintain an atmosphere that is fun […]

As you might remember, building up to our 2017 NORM Conference in Kansas City, MO, we wanted to help our members get healthy in a new year! That’s why we challenged them to join our Fitbit Challenge and add their steps to our group. NORM would like to thank all of our members who participated and […]