Archive for the ‘NORM News’ Category

How to Respond to Negative Reviews

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It doesn’t matter how excellent your physicians are or how many people find care at your medical practice. In this day of technology and instant gratification, you’re going to get a bad review. Whatever the reason for the review, one thing we do know is that it’s bad for business and your reputation. And in […]

Five Tips to Optimize Patient Scheduling

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Patient scheduling may seem like a straightforward process, but there is an expertise and skill that is required. Effective patient scheduling has a profound impact on a practice’s operation and a patient’s care. A typical day at any medical practice can be unpredictable, but there are some things that you and your staff can do […]

How to Celebrate National Doctors Day

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National Doctors Day takes place annually on March 30 and provides a unique way to honor the physicians who promote their communities’ health through quality care. Your celebrations don’t have to be complicated or time-consuming, but with a little preparation and creativity, you can recognize your hard-working doctors and have some fun while still getting some […]

Four Ways to Maximize Your Marketing Budget at your Rheumatology Office

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In today’s competitive medical environment, marketing has become an essential tool for any successful rheumatology practice. It’s important to remember that marketing is an investment. A good marketing plan and a robust online presence can be expensive. Not only that, it requires constant maintenance, which can be difficult for a staff that is already stretched […]

5 Ways to Get Personal with your Patients

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A personal relationship with your patients creates a close and balanced rapport. It allows you to understand your patient’s feelings and better communicate with them. Because of that, it is essential that staff work to build a close and personal relationship with their patients. Here are five ways to do that. Pat attention to details. […]

Seven Qualities and Skills Medical Office Managers Must Have

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Are you medical office manager material? Or is the person you’re thinking about hiring medical office manager material? Medical office managers are the keys to success at the office they manage, so the right fit with all the right qualities is crucial. With the perfect combination of knowledge and skills, any manager can successfully lead […]

How to Help Patients Beat Holiday Depression

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The holiday season is traditionally known as the most wonderful time of the year, but this is not the case for everyone. During these months, patient’s stress levels can rise because of increased expectations, financial problems, family issues, and dreary weather. Fortunately, providers don’t have to be a mental health expert to have a positive […]

Four Major Challenges of Managing a Medical Office

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Medical office managers across the country report having very similar, very tough challenges at their offices. These struggles are exhausting, but it can be helpful to share stories, as well as offer and receive advice from your peers. Keep reading for more information on four of the major challenges that medical office managers face today, […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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