Archive for the ‘NORM News’ Category

Six Ways to make your Patients Happier

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While running a busy medical office, it can be easy to forget that patients are the heart of our practice. Keeping patients happy and smiling should be the number one focus of any medical office. Happy patients are good for your bottom line and your soul. Patients who leave your office happy are more likely […]

5 Simple Steps to Improve your Online Reputation

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It is so easy for potential patients to find out about your practice before they even step foot in your office. With just a little research, online reviews, comments and ratings are at their fingertips. Because of this, it is essential for medical practices to have a healthy and strong online reputation. Follow these simple […]

Office Etiquette for Gift Giving

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Thanksgiving is over and holiday shopping is officially in full swing. The holidays should be a time of celebration, but often they become a time of frustration as visions of gift giving dance through our heads. When it comes to giving within the office, it can be a virtual obstacle course filled with concerns, doubts […]

5 Festive Ways to Connect with your Patients this Holiday Season

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The holidays are here, and while this means downtime for many medical practices, it’s the perfect time of year to focus on your patients. Utilize this traditionally slow period to engage with your patients and show them that fun, festive side that they typically don’t get to see. Here is a list of merry marketing […]

5 Tips for Front Office Success

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As they say, you never get a second chance to make a first impression. This is especially true when it comes to your medical practice. Your front office maintains patient flow, handles accounting, schedules appointments, verifies insurance, answers the phone, and much more. Most importantly, these are the first faces your patients will see during […]

Is Your Medical Office Ready for Texting?

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Communication is a huge part of all businesses, but it’s especially important in a medical practice. Whether it’s a good thing or not, our new technological world includes many options for communication. Text messaging is quickly becoming a number one method for patient-physician correspondences. There are pros and cons to texting, but either way it’s […]

How to Prepare Your Office for Holiday Hours

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It is official, the holidays are upon us. As they quickly approach, it’s important that we are prepared. While many people are gathering their favorite recipes and organizing gift lists, medical offices are preparing for holiday hour changes. For medical practices, it is essential that our staff is happy, but also that our patients remain […]

How to be Festive this Holiday Season without Being Offensive

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The holidays are right around the corner. It’s an exciting and busy time for you, your staff and your patients. Having a medical practice means there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also important to maintain an atmosphere that is fun […]

Thank you to our Fitbit Challenge Participants!

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As you might remember, building up to our 2017 NORM Conference in Kansas City, MO, we wanted to help our members get healthy in a new year! That’s why we challenged them to join our Fitbit Challenge and add their steps to our group. NORM would like to thank all of our members who participated and […]

Can Patient Satisfaction Surveys Really Improve Performance?

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When it comes to medical office procedures, the “customer” isn’t necessarily always right. Letting your patients influence the way you run your practice through patient surveys can send your office down a slippery slope. However, there are times when patient satisfaction surveys are a necessary evil and can be an important part of your administration. […]

Get Involved and Help Raise Awareness for World Arthritis Day!

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This year’s theme for World Arthritis Day is, “Don’t Delay, Connect Today.” It’s important that we all get involved and assist in raising awareness for early diagnosis because it is key in preventing further damage caused by this disease. World Arthritis Day takes place on Thursday, October 12 this year, let’s use this day to […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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