Create an Arthritis-friendly Waiting Room

Many believe what happens in the exam room is the most important part of a doctor’s appointment, but it’s actually your waiting room that sets the stage. Because patients spend a good deal of time in waiting areas, a good first impression is key. And with the medical field being a competitive one, a comfortable waiting room can help your practice stand out. Here are four ways to make your waiting room more appealing, comfortable and arthritis-friendly

Invest in comfortable seating.

It is important that people with arthritis are comfortable, so invest in some quality seating. There is no “one fits all” furniture solution that is completely comfortable for everyone. Take the time to research adjustable seating that can be manipulated by people with various body types. Ensure other pieces of furniture such as tables are spaced appropriately so visitors can easily maneuver around.

Provide unmatched technology.

One way to set yourself apart from other medical offices is by utilizing superior technology. Ensure your patients have access to Wi-Fi and include some charging stations around the waiting room. People are busy, and busy people like to multitask. Help them use their wait times to be productive.

Set up a coffee and tea bar.

Studies have shown that the smell of coffee can improve mood, reduce depression and ease stress. Keeping this in mind, a medical waiting room is the perfect space for a coffee bar. Having the comforts of home will make patients feel welcome and help ease their anxieties.

Add welcoming décor.

Details are essential, even when it comes to waiting room décor. Another way to help your waiting room stand out is by adding personality and distinction with art work, rugs, and throw pillows. Use soft lighting and warm paint colors to make your waiting room feel more spa-like and less clinical.

For our patients, waiting rooms are a part of life. However, adding simple extras can make patients feel comfortable and peaceful rather than anxious and frustrated. With a small investment and a bit of creativity, you can make your waiting room a pleasant and positive place for your patients. If you have an exceptional waiting room we’d love to see it! Share photos of your arthritis-friendly waiting areas on our Facebook and tell us how you like to keep your patients comfortable.

Posted by
  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

What We Offer

We’re adding value to practices across the nation by creating a thriving community of rheumatology managers and physicians.

Membership Benefits

Become a Member

Annual Conference

Conference Registration

The latest industry developments are at your fingertips.

Subscribe to the Rheumatology Practice Management newsletter for more innovation.