An Interview with NORM President: Ethel Owen

We talked with current president, Ethel Owen, to get her perspective about her time with NORM. Pictured above on the left with NORM board member Donnie Craig.

When/how long have you been on the board?

I’ve been on the NORM board of directors since 2007. Currently I serve as the president of this fabulous organization. My term will last two years, and will expire at the end of our 2017 Annual conference.

What are you looking forward to most with NORM?

I look forward to the continued growth and educational opportunities of the organization. We can make a positive difference within our practices, and on the lives of our patients. As healthcare changes continue in the coming years NORM is committed to educating and keeps our members informed. We will continue to do this with our web ex opportunities, active listserv and our annual conference. I look forward to seeing our manager members and our corporate members and sponsors at our 2016 conference! I enjoy getting together will my peers every year. It’s the highlight of my professional life.

What are your goals for NORM?

My goals this year is to continue working to bring rheumatology specific information, education and advocacy to our membership

What new initiatives do you look forward to for 2016?

I don’t look forward to the massive undertaking, but we all must work together to stop the CMS ASP reduction.

What drove you to become president?

The Board of Directors and my commitment to the NORM Organization

Could you tell us a unique experience or funny memory you’ve had as president?

I’ve had many unique experiences and one stands out. I was invited by CSRO to represent NORM in Washington at a meeting with CMS and CMMI on April 22nd along with Andrea Zlatkus, Vice President of NORM , Dr. Madelaine Feldman, Vice President of CSRO and Dr. Michael Schweitz Past President of the CSRO to express our concerns about the Medicare Part B Drug Payment Model Proposed Rule.

Do you have anything else you’d like to add about your time as president?

It has been my please to work alongside a dedicated Board of Directors. Each of these individuals offers unique insights and experiences while working harmoniously and unselfishly for the betterment of the NORM Organization!

Anytime you have an opportunity to help lead an organization that supports so many rheumatology managers while they support their patients and physicians, you will find many rewards.

Posted by
  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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