Minute with the Board: Welcome our new president

From outgoing president Ethel Owens:

It is with great pleasure that I introduce our new NORM president Andrea Zlatkus! Andrea, who has been the practice manager at Chester County Rheumatology in West Chester, Pennsylvania for the past 20 years, has been actively involved and instrumental in the development of programs that promote education, advocacy and leadership in rheumatology. Andrea has served as co-chair of the NORM Education Committee (NEC) and the Charity Committee. Her participation in Patient Advocacy at the State and National levels has helped government officials better understand the many obstacles and nuances our rheumatology patients often encounter. Andrea’s individual and collective contributions are heavily responsible to the many successes of the NORM organization. Andrea’s experience and leadership will continue to help our organization move forward in the coming months, as we move from a fee-for-service to a value-based payment system. I am very honored and proud to pass the baton of leadership to Andrea, who along with a strong Board of Directors, will lead NORM to the next level.

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  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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