Meet the NORM Board Members
Michelle Owen, President
Arthritis and Rheumatology of Palm Beach | Boynton Beach, FL
Michelle Owen is the Operations Manager for Arthritis & Rheumatology Associates of Palm Beach a ten provider Rheumatology practice in South Florida. She has been in her present role since 2008.
Her responsibilities include overseeing the day to day operations of the practice which include in office infusion and self-injectable medication verification and prior authorization. Michelle is a Certified Professional Coder with experience in appeals, reviews, physician chart document auditing. She also specializes in CMS’s changing payment models.
Kelli Kelleher, Vice President
Arthritis Consultants, PA | Columbia, SC
As the daughter of two long time practice administrators, Kelli grew up with an understanding of the necessity of providing quality management for patient care and its role in patient success. Though she did not intend to become an administrator at first, eight years ago she accepted a supporting administrative role at Arthritis Consultants, PA and fell in love with the staff camaraderie and the patients at the practice. When offered the role to step up as administrator of the practice and it’s 6-chair infusion suite, she accepted gladly. Kelli holds a BA in Journalism and Mass Communications with an emphasis on Public Relations from the University of South Carolina and an MBA from Southern Wesleyan University. Not resting on her laurels, Kelli has additional certifications as a Physician Practice Manager and Rheumatology Management Specialist and is looking to add a few more certifications under her belt soon. She is always looking for new ways to grow and serve the patient community who trust their care to Arthritis Consultants.
Katie Taylor, Treasurer
Carondelet Rheumatology | Kansas City, MO
Katie Taylor is a Kansas City native and has 18 years of experience working in private practice. She started in Medical Billing and worked in every nonclinical department at her internal Medicine/Subspecialty group. Katie joined the leadership team in 2010 and has managed Reception, Call Center/Scheduling Department, Billing Department Director, and managed multiple facilities as an Office Manager. She has been exposed to Rheumatology since 2008 and has been the Rheumatology manager since 2014. In 2017, Carondelet Rheumatology, was opened as a standalone Rheumatology Practice and division of Signature Medical Group. Katie manages A-Z operations in her practice with one Rheumatologist, two advanced practitioners, and a 6-chair infusion suite. Katie is certified in Rheumatology Coding, Medical Practice Management, and Rheumatology Practice Management. Katie is very passionate about Rheumatology and the difference her team makes in the lives of their patients. She serves on an Amgen Speaker’s bureau, has spoken as a guest at the Arthritis Foundation’s national conference, and is a Co Chairman for Norm’s Membership committee. In her personal life Katie spends her time mothering her 15-year-old son, spending time with her family, and creating adventures everywhere she goes!
Tiffany Tsosie, Secretary
Arizona Arthritis & Rheumatology Associates | Phoenix, AZ
Hello! I’m Tiffany Tsosie, an SHRM-CP, HR Manager with a passion for fostering great workplace environments. Since 2018, I’ve been fortunate to work with Arizona Arthritis & Rheumatology Associates, P.C. and Lone Star Arthritis & Rheumatology Associates, PLLC. My role covers the full employee life cycle, from recruitment and onboarding to performance management and employee relations. I thrive on helping people grow and ensuring that everyone feels supported and valued.
I love diving into projects that enhance employee experiences, whether it’s developing training programs or managing benefits and compliance. I’m all about creating a culture where everyone can succeed and feel valued.
When I’m not busy with HR, I enjoy cooking up new recipes and getting creative with sewing projects. I find joy in spending quality time with my family, whether we’re exploring the outdoors or having cozy movie nights at home. I always look for ways to keep things fun and fulfilling!
Liz Schultz, Director
Salem Rheumatology & Infusions | Salem, OR
Liz Schultz, CMPE, Practice Manager for Salem Rheumatology & Infusions in Salem Oregon, has been working in rheumatology for 16 years, overseeing all aspects of office and infusion management. During that time, she had transitioned ownership of the practice twice and added providers. As a small private practice rheumatology office, she knows that managing the revenue cycle, office expenses and staff is vital to the continued success of small offices. Her greatest passion is working with her patients to help them afford their medications to achieve the quality of life they deserve.
When not working in the office, Liz enjoys hiking, camping, gardening, and spending time with her family.
Jaime Fiore, Director
Rheumatology Associates, PA | Stuart, FL
Jaime Fiore is a Practice Administrator with more than 20 years of experience in rheumatology practice management. She has led Rheumatology Associates in Stuart, FL since 2002 and holds certifications in rheumatology health coding, medical practice management, and prior authorizations. Jaime is actively involved in rheumatology education and advocacy at both the state and national levels and is part of the team that helps plan the annual Florida Society of Rheumatology Practice Managers meetings. Outside of work, her interests include playing bass guitar, and she is an aquarium enthusiast.
Messina Gurrola, Director
Health Specialists of New Mexico | Albuquerque, NM
Messina Gurrola is the Senior Director of Health Specialties for Health Specialists of New Mexico, overseeing multiple specialty service lines, including Pulmonology, Urology, Breast Surgery, Rheumatology, and Primary Care. She has served in progressive leadership roles supporting clinical operations, program development, and strategic growth.
Her responsibilities include oversight of day-to-day operations, staffing, financial performance, program expansion, and patient experience initiatives across multiple clinics and service lines. Messina has extensive experience in specialty care management, workflow optimization, and provider engagement and has successfully led the development of new clinical programs and operational improvements. She is passionate about advancing access to high-quality care, supporting clinical teams, and strengthening sustainable healthcare delivery models.
