Meet the NORM Board Members

Ethel Owen, President

Arthritis & Rheumatology Associates
West Palm Beach, FL

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I am the practice administrator for Arthritis & Rheumatology Associates of Palm Beach, a seven physician rheumatology practice. My responsibilities include managing 3 locations serving all of Palm Beach County. I have been working in the medical community for more than 30 years.I have been a Certified Professional Coder and a member of the American Academy of Professional Coders since 1997. My coding responsibilities have included surgical, E & M coding and chart documentation training for physicians and support staff.

I have been a member of the National Organization of Rheumatology Managers (NORM) since 2006. The challenges I faced when moving into the Rheumatology space were daunting. The 2006 NORM conference provided me the much needed access to knowledge and support from other mangers. The networking and resources gained through the NORM organization has helped me to grow professionally to meet the many challenges of running a 7 physician Rheumatology practice. I have served as a NORM Board Member since 2007. My duties have included recruiting new members, helping to plan conferences and obtaining event sponsorship. Currently I have the privilege of serving as Vice President of NORM.

The Florida Society of Rheumatology is another of my proudest projects to have been involved in. I have helped them to expand their annual meeting to include an all day managers meeting to better serve the rheumatology managers in the state of Florida. The 2012 meeting was attended by 64 Florida managers.

I have also been fortunate enough to have gained valuable rheumatology knowledge while serving on advisory boards for Janssen, Genentech, Roche, UCB, Amgen and Savient.

Andrea Zlatkus, Vice-President

Chester County Rheumatology PC
West Chester, PA

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Andrea Zlatkus is the practice manager at Chester County Rheumatology in West Chester, Pennsylvania for the past 20 years. During her tenure, she has developed a single practice into a multi-physician practice with a 12-chair infusion room. She is responsible for the overall operations of the office and infusion services. This includes overseeing human resource management, staff training, template writing, and development of EHR system and revenue cycle management and cost containment. She is a certified Rheumatology coder. Mrs. Zlatkus serves as Vice-President of the Board of Directors for the National Organization of Rheumatology Managers and serves on the Charity Committee, Education Committee and Healthcare Policy Committee.  She is a member of the American College of Rheumatology and the Pennsylvania Medical Society. Andrea is a nationally recognized expert in practice management.


Nancy Ellis, Secretary

Piedmont Arthritis Clinic, PA
Greenville, SC

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The daughter of a physician and a nurse anesthetist, Nancy Ellis was destined for a career in medicine. Rather than practice it however, Nancy chose to manage it.Nancy’s education and certifications include a Masters in Health Administration and an MBA from the University of Alabama at Birmingham, as well as a BA in Psychology from the University of Tampa. Additionally, she is a board Certified Healthcare Executive from the American College of Healthcare Executives.Since August 2009, Nancy has served as the Practice Administrator for Piedmont Arthritis Clinic in Greenville, SC where she has overall operational management of the five-provider rheumatology practice and infusion center. Her diverse experience ranges from being Vice President of Alternative Delivery Services at Coosa Valley Baptist and Citizens Baptist Medical Centers in Talladega County, AL to Office Manager of a solo OB/GYN practice.Nancy also has served as Financial Manager over nine business units for Anmed Home Care Services in Anderson, SC. Her career has included being Practice Manager for Cancer Centers of the Carolinas and Orthopaedic Center of the Carolinas, both of which operated multiple practice sites in the Upstate. Nancy’s passion is to achieve the ideal medical practice model through continuous process improvements in administrative efficiencies, quality of care, and doctor patient relationships. Among her accomplishments at Piedmont Arthritis Clinic are a reduction in average days from referral to infusion from 42 to 16, and achieving a 95 percent compliance with Accounts Receivables being at 60 days or less. Nancy also serves as the liaison with Piedmont Arthritis Clinic’s marketing firm, developing marketing initiatives aimed at increasing physician referrals.A native of Sevierville, TN, Nancy resides in Greer, SC with her husband, Tim, and their daughter, Katie.

Rai McElroy, Treasurer

Arthritis & Rheumatism Associates
Chief Financial Officer
Wheaton, MD

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Walter R. McElroy, CPA has over 40 years of healthcare experience having held senior management positions in Administration, Finance, Strategic Planning and Development. He earned his undergraduate degree from Louisiana State University in Accounting. For the past 11 years, he has been the Chief Financial Officer for Arthritis and Rheumatism Associates, P.C., an eighteen-physician Rheumatology practice with five locations located in the Washington, D.C. Metropolitan area. He is member of the American Institute of Certified Public Accountants and the National Organization of Rheumatology Managers. He previously served on various committees for the State Board of Certified Public Accounts of Louisiana, the Texas State Board of Public Accountancy, the Society of Louisiana CPAs and the Texas Society of CPAs.

Donnie Craig, CMOM, Director

Rheumatology Services Medical Group
Practice Administrator
Bakersfield, CA

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Donnie’s previous experience was in the field of accounting.  She has been in healthcare management for twenty plus years.  She started in general and vascular surgery and moved to orthopedic surgery and has now been in rheumatology for the past 16 years.  She has found her forever home with Dr. Martin Berry and Dr. Jeffrey Bacon in the administration of Rheumatology Services Medical Group in Bakersfield, CA.  She was a key player in starting up the California Rheum Managers with the help of the CRA and still enjoys working with that organization.  She is also a member of the Kern County Chamber of Commerce, the CRA, the ACR, the Kern County SHRM and the CA MGMA organization.

Andre Smith, Director

Emerald Coast Rheumatology & Infusion Center
Lynn Haven, Florida

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Andre is the Practice Administrator at Emerald Coast Rheumatology in Lynn Haven, Florida which is part of the Greater Panama City region.  His professional career started in real estate management and sales in 1993, where he quickly became a mult-million dollar producer and investment property specialist.  Andre soon became Florida’s youngest, State-Certified General Real Estate Appraiser, focusing on commercial and investment properties, eminent domain, feasibility studies, and review appraising.  He began his new career as Practice Administrator for Dr. Aymen A. Kenawy, in 2010.  During his tenure, Andre has expanded a small, single-provider, 3-employee practice into an 8,000-square foot rheumatology clinic and 18-chair infusion center, with two additional providers. He is a certified professional biller and a certified rheumatology coder.  Mr. Smith also is a member of the American College of Rheumatology/Association of Rheumatology Health Professionals,  in addition to the British Society of Rheumatology.

Judy Stovall, Director

NEMG/Arthritis & Rheumatism
Trumbull, CT

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Judy Stovall is the Practice Administrator for NEMG/Arthritis and Rheumatism. She has worked in the medical field for close to 30 years, with 17 years concentrated in the specialty of Rheumatology. Her background also includes experience in the field of Urology and Internal Medicine. In addition to Administrative, she also has extensive training in billing, coding and collections.

Lynette Byrnes, Director

Rheumatology Associates of Long Island
Practice Administrator
Smithtown, NY

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Lynette Byrnes has 35 years in the healthcare industry and for the last 11 years she has been the practice manager at Rheumatology Associates of Long Island. She has been published in the ACR Magazine, the MGMA Newsletter. Lynette currently serves as the president of the NYMGMA Long Island Chapter. Lynette also chairs the NORM Education Committee. Her professional goal is to enable physicians in Rheumatology to afford to continue to practice quality care kep autonomy and not fall to the constraints from outside forces by networking with Rheumatology Practice personal across the nation by sharing our challenges and finding solutions.

Jay Salliotte, Director

Advanced Rheumatology
Business Manager
Lansing, Michigan

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Jay Salliotte (pronounced like Sally-yacht) comes to rheumatology practice management via a road less travelled. Before moving toward a career in medical administration, Jay worked as a professional fundraiser for non-profit organizations including hospice, higher education and social services. Before that he worked in the information
technology profession and has the Y2K battle scars to prove it. Despite this unorthodox path, Jay relies heavily on his past experiences in organizational administration, process improvement, strategic planning, accounting and human resources to manage the medical practice he co-owns with his wife Dr. Monika Mohan.Jay continues to get more involved with rheumatology initiatives around the country and is determined to give back to organizations like NORM which have given so much professional help to him. Last year, he joined both the Board of NORM Ventures as well as the Editorial Board of the Rheumatology Practice Management Magazine. He is also a member of a few pharma-sponsored practice management speaker’s bureaus.Jay has served on many non-profit boards & committees in both the professional and community realms. He is no stranger to volunteer boards and understands the great responsibility elected leaders accept…to be good stewards of the organization. With this charge in mind, it is always his goal to work with other volunteers to build a better and stronger tomorrow for the organization.Jay has a master’s degree in Business Administration from the Broad Graduate School of Management at Michigan State University and a bachelor’s degree in Organization Studies from the University of Michigan, Ann Arbor. He lives in Okemos, Michigan with his wife and daughter, Maya. Jay enjoys: travelling with his family, watching college sports and trying new culinary experiences.

Iris Nichols, Director

Practice Administrator
Charlotte, NC

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A native of the Smoky Mountains of North Carolina, Iris Nichols graduated from Western Carolina University with a B.S. in Medical Technology.  Iris has had numerous roles in healthcare, enjoying a career that has spanned over thirty five years.  Iris has served as practice administrator for Arthritis & Osteoporosis Consultants of the Carolinas (AOCC) since 2007 which has grown to 11 providers and over 60 staff members.  AOCC serves its large and ever growing patient population with state of the art care and a best in class facility.   AOCC recently put in place its own state of the art Lab that offers an extensive range of on the spot lab testing and resulting.   In addition, AOCC offers one of the largest infusion suites in the Eastern United States, as well as in house X-ray, Ultrasound, Dexa scan and Physical therapy services.  Iris served as the Executive board secretary of NORM (National Association of Rheumatology managers) from 2011-2012.  She served as President of NORM in 2013,2014 and 2015 and continues to serve as an board member of NORM.


Tammy Bulger

Administrative Director


Ginny Inman

Communications Specialist

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Corporate Members

Our annual conference would not be possible without the following corporate members