Meet the NORM Board Members
Jay Salliotte, President
Advanced Rheumatology | Business Manager | Lansing, Michigan
Jay Salliotte (pronounced like Sally-yacht) comes to rheumatology practice management via a road less travelled. Before moving toward a career in medical administration, Jay worked as a professional fundraiser for non-profit organizations including hospice, higher education and social services. Before that he worked in the information
technology profession and has the Y2K battle scars to prove it. Despite this unorthodox path, Jay relies heavily on his past experiences in organizational administration, process improvement, strategic planning, accounting and human resources to manage the medical practice he co-owns with his wife Dr. Monika Mohan.Jay continues to get more involved with rheumatology initiatives around the country and is determined to give back to organizations like NORM which have given so much professional help to him. Last year, he joined both the Board of NORM Ventures as well as the Editorial Board of the Rheumatology Practice Management Magazine. He is also a member of a few pharma-sponsored practice management speaker’s bureaus.Jay has served on many non-profit boards & committees in both the professional and community realms. He is no stranger to volunteer boards and understands the great responsibility elected leaders accept…to be good stewards of the organization. With this charge in mind, it is always his goal to work with other volunteers to build a better and stronger tomorrow for the organization.Jay has a master’s degree in Business Administration from the Broad Graduate School of Management at Michigan State University and a bachelor’s degree in Organization Studies from the University of Michigan, Ann Arbor. He lives in Okemos, Michigan with his wife and daughter, Maya. Jay enjoys: travelling with his family, watching college sports and trying new culinary experiences.
Nancy Ellis, Vice President
Piedmont Arthritis Clinic | Greenville, SC
The daughter of a physician and a nurse anesthetist, Nancy Ellis was destined for a career in medicine. Rather than practice it however, Nancy chose to manage it.
Nancy’s education and certifications include a Masters in Health Administration and an MBA from the University of Alabama at Birmingham, as well as a BA in Psychology from the University of Tampa. Additionally, she is a board Certified Healthcare Executive from the
American College of Healthcare Executives. In 2018, she earned her certification as a Certified Rheumatology Coder through sponsorship from NORM.
Since August 2009, Nancy has served as the Practice Administrator for Piedmont Arthritis Clinic in Greenville, SC where she has overall operational management of the five-provider rheumatology practice and infusion center. Her diverse background experience ranges from being Vice President of Alternative Delivery Services at Coosa Valley Baptist and Citizens Baptist Medical Centers in Talladega County, AL to Office Manager of a solo OB/GYN practice.
Nancy also has served as Financial Manager over nine business units for Anmed Home Care Services in Anderson, SC. Her career has included being Practice Manager for Cancer Centers of the Carolinas and Orthopaedic Center of the Carolinas, both of which operated multiple practice sites in the Upstate.
Nancy’s passion is to achieve the ideal medical practice model through continuous process improvements in administrative efficiencies, quality of care, and doctor/patient relationships.
A native of Sevierville, TN, Nancy resides in Greer, SC with her husband, Tim, and two Maltese dogs, Daisy and Graham. Their daughter, Katie, is currently enrolled with the University of SC as a Media Arts major.
Shari Wilson, Secretary
Columbus Arthritis Center, Inc. | Columbus, Ohio 43215
Shari Wilson is the Office Manager for Columbus Arthritis Center in Columbus, Ohio since May 2009. The practice consist of 9 Rheumatologist, 8 Physician Assistants, a 15 chair infusion suite, MRI, X-ray, laboratory, DEXA, and ultrasound. She is responsible for overseeing the business operations of the practice. This includes overseeing the billing, front desk, medical records, and prior authorization. Other duties include template development, MACRA, building management, staff training, procedures manual development and revenue cycle management. She has been a certified coder since 2004 and a Rheumatology coder since 2013. Shari resides in Glenford, Ohio with her husband, Bill, son Nathan, step daughter, Maddy, and two spoiled dog, Harley, and two chickens.
Jennifer Vogel, Treasurer
Emkey Arthritis & Osteoporosis Clinic, PC | Wyomissing, PA
Jennifer serves as the Practice Administrator for Emkey Arthritis & Osteoporosis Clinic located in Reading, PA. As a graduate from Dickinson College with a B.S. in Mathematics, Jennifer has a solid background in healthcare analytics and actuarial services. As the Practice Administrator, Jennifer provides operational leadership and strategic visioning for Emkey Arthritis & Osteoporosis Clinic inclusive of the clinical research center. Under the leadership of Jennifer Vogel, the practice has embraced transformational change inclusive of operational efficiencies and financial sustainability.
Jennifer proudly serves on the Board of Directors for the National Organization of Rheumatology Managers, serves on several Advisory Boards and is a member of the PA Medical Society. Even though Jennifer may be defined by her leadership and business acumen, that which is most important to Jennifer is her love of Faith, Family, and Friends.
Jaime Fiore, Director
Rheumatology Associates PA | Stuart, FL.
She has been with her current group for the past 17 years. Before working in the field of rheumatology, she worked with a multi-specialty practice which employed 22 physicians across all specialties. It was while she was working with this group, she fell in love with the field of rheumatology and decided to find a practice where she could devote her career to working in this field exclusively.
With her current practice, she spends her time managing the daily operations which includes the financials, human resources, compliance, staff training as well as inventory management. She loves every part of practice management. Jaime has been a certified rheumatology health coder since 2012, and obtained ICD-10 proficiency when it became available in 2015. She holds a degree in Health Services Administration and advanced studies in Business Management. She has worked with a great team at the Florida Society of Rheumatology for the past five years as part of the Practice Manager Planning Committee which plans the annual conference for the Rheumatology Practice Managers across the state of Florida. She serves as a consultant and speaker for several pharma-sponsored practice management speaker’s bureaus.
Jaime is excited for the opportunity to serve on the Board of NORM. She is most looking forward to working with all of the wonderful practice managers to continue to make Rheumatology Practice Management the greatest community of professionals of any specialty. She believes we can all learn from each other and we should never stop growing.
Jaime believes in work-life balance, and enjoys spending time with her family. During any family event, you will find Jaime covering her 2-year-old granddaughter, Reagan with kisses. Next to her granddaughter, her Aussiedoodle puppy, affectionately named Chibbles has also stolen her heart. Jaime plays bass guitar in her church and enjoys any activity where there is music.
Karen Mullen, Director
Karen Mullen is a Practice Administrator for Dr. Thomas Susko and manages the infusion/injection buy-and-bill spend for Dr. Swamy Venuturupalli at Attune Health, in Beverly Hills, CA. She serves on the speaker’s bureau and avisory boards for several pharmaceutical companies and launched “NewView Medical Consulting, LLC,” in 2017 a consulting business dedicated to improving human performance to drive business growth and goal achievement.
Karen has over 20 years of health care experience in both hospital and private practice settings. With the last 15 years being primarily in Rheumatology, she prides herself on being a visible and results-oriented Senior Financial Officer, building top-performing organizations that have consistently outperformed revenue and profit objectives. She has a track record of integrity and demonstrated ability to drive change, optimize operations, ensure integrated IT strategies, and achieve balanced and profitable fiscal performance.
Skilled in leveraging talent from multiple disciplines, Karen enjoys focusing on profitability by establishing effective financial systems/processes. She has been successful in designing and implementing methods that consistently reduce operating costs, improve production yields, and increase profitability. Not only that, but she is proficient at setting, expecting, and achieving high standards of quality and building cohesive, productive teams and has knowledge of labor, OSHA, union bylaws, HIPAA, and JAHCO.
Karen is a native of California and currently resides in Canyon Country, CA. She is passionate about her work in healthcare and appreciates the NORM community for entrusting her to serve on their board of directors. She takes this responsibility very seriously and will strive to give you her very best.
Arthritis and Rheumatology of Palm Beach | Boynton Beach, FL
Michelle Owen is the Operations Manager for Arthritis & Rheumatology Associates of Palm Beach a ten provider Rheumatology practice in South Florida. She has been in her present role since 2008. Her responsibilities include overseeing the day to day operations of the practice which include in office infusion and self-injectable medication verification and prior authorization. Michelle is a Certified Professional Coder with experience in appeals, reviews, physician chart document auditing. She also specializes in CMS’s changing payment models.
Andre Smith, Director
Emerald Coast Rheumatology & Infusion Center | Lynn Haven, Florida
Andre is the Practice Administrator at Emerald Coast Rheumatology in Lynn Haven, Florida which is part of the Greater Panama City region. His professional career started in real estate management and sales in 1993, where he quickly became a mult-million dollar producer and investment property specialist. Andre soon became Florida’s youngest, State-Certified General Real Estate Appraiser, focusing on commercial and investment properties, eminent domain, feasibility studies, and review appraising. He began his new career as Practice Administrator for Dr. Aymen A. Kenawy, in 2010. During his tenure, Andre has expanded a small, single-provider, 3-employee practice into an 8,000-square foot rheumatology clinic and 18-chair infusion center, with two additional providers. He is a certified professional biller and a certified rheumatology coder. Mr. Smith also is a member of the American College of Rheumatology/Association of Rheumatology Health Professionals, in addition to the British Society of Rheumatology.
Alicia Sullivan, Director
Alicia accidentally stumbled into a small rheumatology practice in 2005. She caught her balance while overcoming many changes and challenges along the way, and she found steady footing over the years. You’re just as likely to see Alicia at check-out or in the infusion suite as you are to see her in her office. She loves problem solving and learning, and she thrives when challenged to find creative solutions. Alicia does not care for referring to herself in the third person, and she is relieved this paragraph is almost over. Alicia is CERT certified, trained to help first responders in case of an emergency, she has a Shelter Management certification from the Red Cross, and is also a certified Reiki practitioner and teacher. Alicia is passionate about kindness and helping others, and she has helped with and created many projects giving back to different groups and causes. Alicia loves new experiences and adventures, and especially loves when she can share these experiences with her young children, other family, and friends.
Andrea Zlatkus, Past President
Chester County Rheumatology PC | West Chester, PA
Andrea Zlatkus is the practice manager at Chester County Rheumatology in West Chester, Pennsylvania for the past 20 years. During her tenure, she has developed a single practice into a multi-physician practice with a 12-chair infusion room. She is responsible for the overall operations of the office and infusion services. This includes overseeing human resource management, staff training, template writing, and development of EHR system and revenue cycle management and cost containment. She is a certified Rheumatology coder. Mrs. Zlatkus serves as Vice-President of the Board of Directors for the National Organization of Rheumatology Managers and serves on the Charity Committee, Education Committee and Healthcare Policy Committee. She is a member of the American College of Rheumatology and the Pennsylvania Medical Society. Andrea is a nationally recognized expert in practice management.