Our Team
Andrea Zlatkus
NORM Executive Director
Ms. Zlatkus has been the Practice Manager for Chester County Rheumatology in West Chester, Pennsylvania for 24+ years. Ms. Zlatkus’s responsibilities included all aspects of the practice, including Human Resources, Infusion Services, Drug Purchasing, Inventory Management, Benefit Investigation as well as the Prior Authorization process. Chester County Rheumatology’s staff is comprised of strong patient advocates who fight for our physician’s and patients’ treatment choices and assist our patients on all aspects of insurance education and affordability.
Ms. Zlatkus is the immediate Past-President of NORM (National Organization of Rheumatology Management). She has serves on the NORM Education Committee as well as the Advocacy and Healthcare Policy Committee. During her tenure with NORM, both as President and while serving on the board) she has been active in supporting patient advocacy on Capitol Hill in Washington, DC. Ms. Zlatkus is a Certified Practice Manager, certified Rheumatology Management Specialist, certified Rheumatology Coder, trained in Lean in Healthcare.
When she is not working, you will find Ms. Zlatkus spending time with her family, having a passion for crafts, and listening to books on tape.
Austin Crouch
Operations Manager
Austin stepped into the world of NORM back in 2017 to assist in the annual conference. He worked with NORM over the past couple of years as a Communication and Social Media Specialist and assisted in maintaining NORM’s public brand and image.
Austin has now become the Operations Manager for NORM and coordinates internal and external communications, handles graphic design, event planning, website development, and marketing for NORM and NORM Ventures.
Alyssa Cooke
Communication Specialist
Alyssa stepped into the world of NORM while working under the current executive director, Andrea Zlatkus. She has helped the education committee design various presentations over the years including the disease workbook and year of compliance. In 2018, she began attending the yearly conference to assist with registration, set-up of sessions, and direction of attendees. She hopes to continue on this path, planning and creating projects chosen by NORM committees to share their knowledge with the membership.
