Archive for September, 2019

How to Help Employees Going Through a Crisis

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As the manager of a medical office, you may not know what to expect every day, but one thing you can eventually anticipate is dealing with an employee going through a crisis. Helping your employees through a difficult personal issue may seem simple; you’re a great listener, you give sage advice, you’re sympathetic and supportive. […]

Three Tips for Fixing the Sources of Poor Online Reviews

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Even if you are the most efficient customer service-oriented practice, there are times when you can do nothing right in eyes of some patients. It’s so easy for patients to go straight to Yelp or Google to post their criticisms. Often times, these poor reviews are completely correctable office issues that have little to do […]

Four Ways to Support Rheumatic Disease Awareness Month

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While rheumatic diseases are nothing to celebrate, dedicating a whole month to the cause helps raise awareness, influences public policy, and makes people with these diseases and their caregivers aware of the vast support network available to them. These are important goals for the rheumatic community, and we encourage all NORM members to get their […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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