How to Deal with Last Minute Cancellations at your Rheumatology Practice

Posted by

Last minute cancellations can be frustrating, but they can be a good thing too if your office is prepared to handle them. Working to regularly fill cancellations has a huge impact on your practice’s bottom line and keep your office moving smoothly. Here are three ideas for dealing with last minute cancellations at your rheumatology […]

Seven Reasons why Patients Leave and How to Make them Stay

Posted by

Patients leave, it is a fact of any medical practice. However, when they do, it is important to understand why in order to retain patients in the future. Keep reading to understand why patients leave and how we can make them stay. Long wait times. Delays are a part of life, especially in medical offices, […]

Five Ways to Simplify your Social Media Strategy

Posted by

Utilizing Social media in your healthcare business is an opportune way to reach new, potential clients and engage with the patients you already have. But when you run a busy medical practice, sidetracking staff from their daily responsibilities to focus on social media can be overwhelming. Here are five ways to simplify your social media […]

Three Ways to Keep Reaching Senior Patients with Today’s Technology

Posted by

We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are […]

Four Tips for Hiring a New Physician at Your Practice

Posted by

Physician recruiting is a fact of life for any medical practice. Whether it’s replacing a retiring doctor or adding a new physician to a busy practice, hiring is inevitable and the stakes can be high. Hiring a new physician is a huge undertaking which will have a lasting impact on your practice. While it can […]

Helping Patients Manage their Chronic Conditions Between Visits

Posted by

As the medical community becomes aware of the universal occurrences of chronic illness, more physicians are realizing that the patients’ role in their health is a huge factor in their outcomes. Self-care and self-management are contributing to positive outcomes for many patients. Helping chronic patients effectively control their diseases between visits is crucial to improving […]

7 Phone Etiquette Reminders for your Front Desk Staff

Posted by

Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

What We Offer

We’re adding value to practices across the nation by creating a thriving community of rheumatology managers and physicians.

Membership Benefits

Become a Member

Annual Conference

Conference Registration