How to Help Employees Going Through a Crisis

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As the manager of a medical office, you may not know what to expect every day, but one thing you can eventually anticipate is dealing with an employee going through a crisis. Helping your employees through a difficult personal issue may seem simple; you’re a great listener, you give sage advice, you’re sympathetic and supportive. […]

Three Tips for Fixing the Sources of Poor Online Reviews

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Even if you are the most efficient customer service-oriented practice, there are times when you can do nothing right in eyes of some patients. It’s so easy for patients to go straight to Yelp or Google to post their criticisms. Often times, these poor reviews are completely correctable office issues that have little to do […]

Four Ways to Support Rheumatic Disease Awareness Month

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While rheumatic diseases are nothing to celebrate, dedicating a whole month to the cause helps raise awareness, influences public policy, and makes people with these diseases and their caregivers aware of the vast support network available to them. These are important goals for the rheumatic community, and we encourage all NORM members to get their […]

Is it Time for a Medical Practice Makeover?

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Is your practice beginning to feel stagnant? Maybe the goals you had for your medical office are constantly falling short, or turnover is high or patient retention is down. Whatever the reason, when it comes to your medical practice, you can’t afford to be stuck in a monotonous routine. Let’s explore some questions that need […]

Cultivating an Exceptional Front Staff at your Rheumatology Practice

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Your front office staff is your first impression for new and existing patients, so it’s important that the first impression be positive. Taking the time to ensure that your front office is made up of the right mix of talent, skill and personality is one of the most important components in practice management. Here are […]

Four Ways to Improve Patient Flow at your Practice

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As medical practices face the rising pressure to improve efficiency, boost patient satisfaction and increase bottom lines, patient flow will play an important role in managing a successful practice. So what is patient flow, and why does it matter? Keep reading to find out why it’s important to you and your practice. What is patient […]

Ideas for Creating a Healthy Work Environment at your Rheumatology Office

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Working in the medical field is extremely stressful, so burnout is typical. The work involved can be emotionally and physically draining, but employees always need to be performing at their best. In order for medical staff to provide the best care and patient experience possible, it’s important to make sure they are working in a […]

Tips for Having Difficult Financial Conversations with Patients

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More and more patients are bearing a greater share of the financial responsibility for their medical care due to high-deductible insurance plans. Because of this, patients are now comparison-shopping when choosing their rheumatology clinic and while financial conversations aren’t easy, they are important. Collecting what a patient owes can be awkward, but it is crucial […]

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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