Seven Qualities and Skills Medical Office Managers Must Have

Are you medical office manager material? Or is the person you’re thinking about hiring medical office manager material? Medical office managers are the keys to success at the office they manage, so the right fit with all the right qualities is crucial. With the perfect combination of knowledge and skills, any manager can successfully lead their team to accomplish the goals of the medical office. There has been a lot of research conducted to identify what these traits and skills are, so let’s explore them. Keep reading for seven qualities and skills medical office managers must have.

A natural leader.

To be an effective office manager, it is crucial to be a good leader. In a medical office, this means being a good example for your employees. A good office manager who is a strong leader will put the overall success of the practice ahead of their wants and needs, or that of any employee. This is a tough part of the job, but very necessary. Good leaders are honest, fair, and trustworthy and they will find that if they are consistent, their employees and physicians will respect and admire them for making tough choices.

Strong communication skills.

Good communication skills are essential in any professional role, but for medical office managers to succeed they are a must. With planning and care, an office manager can increase efficiency and effectiveness through successful communication techniques. Effective communication isn’t just talking and listening. It means having mutual respect and understanding between staff and management.


A manager must believe in his or her judgment to lead others. Being confident in oneself allows others to believe in his or her abilities, decision-making, and judgment.

Customer service-oriented.

The purpose of a medical office is to perform the administrative tasks necessary to give excellent customer service to patients. Whether it is answering phones or billing medical claims, the tasks performed by the medical office has a big impact on the patient’s overall experience. A quality office manager will keep this in mind and remember that it is essential to satisfy a patient’s needs to the best of his or her abilities.


A great medical office manager will be consistent and reliable. Being dependable is high on the lists of traits that define a quality office manager. Everyone wants a manager that follows the principles and beliefs of the medical practice, regardless of who they are dealing with. They don’t show favoritism and will treat everyone with the same respect and courtesy.

Ability to motivate.

As a medical office manager, one of your many responsibilities is to constantly motivate your staff. It is important to study and understand your team and learn what influences a high performance.


Office managers will be persistent in their efforts to accomplish goals. Steady, constant efforts to accomplish something is the epitome of diligence. Not only is diligence a great example for others to follow, but it also shows the team that managers are just as dedicated to the goals as everyone else.

A medical office manager is a busy person who wears many hats. The competence and performance of the medical office manager has a huge effect on the success of the practice. These skills and qualities are characteristics that each medical office manager should possess. They will inspire your team and help to give patients the care they deserve.

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  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
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