A quality team is key to any successful medical practice, but in rheumatology, it is essential. Whether you have a small practice or a huge clinic, implementing a few simple strategies will keep your office running smoothly and efficiently. Follow these six steps to create an excellent team at your rheumatology practice.
Set a good example.
Leaders can sometimes become so consumed with delegation that it is easy to forget how important it is to lead by example. Leading by example will help build practice morale, control disciplinary issues and keep your office running efficiently. Don’t be afraid to get your hands dirty, think about what you say, respect others and take responsibility when needed. When you set the pace, others will follow.
Cross train your staff.
In a bustling medical office, it is crucial that everyone has specific responsibilities, but in the world of rheumatology, nothing is predictable. This is why it’s important that every person has insight into the aspects of other roles. If the day gets crazy or someone calls in sick, cross-training can save a lot of frustrations within the staff and keep patients happy.
A large part of ensuring your team is working well and staying on track is constantly monitoring progress. Provide your staff with a consistent forum where you all can address any concerns, share successes and discuss important matters. While it’s essential that your team members work through issues independently, it’s just as important to make sure they have a place where they can voice challenges and obstacles.
Utilize technological advancements.
Technology in the medical world has come a long way, so utilize these new tools to your advantage. Implement an automated appointment reminder to relieve some of your staff. Not only will this help decrease workload, but it will reduce no-shows as well. Offering online scheduling will not only lighten your employees’ load, but it will also keep your patients satisfied.
Create a good marketing program.
While marketing for your rheumatology practice may not need a whole department, it is important that someone is in charge of managing both your communication and branding as well as your online reputation. Task a current staff member with directing and monitoring social media, responding to reviews and updating your website.
Set goals for your team and, when they meet or exceed them, be sure to recognize that. Reward them with a lunch, a team outing, or, at the very least, a thank you. Not only will this inspire your staff to keep working hard, but it will create a bond that will be felt by employees and patients.
These six simple steps will help to positively transform your rheumatology practice as you work to create an environment that is efficient, professional and productive. They will contribute to a constructive atmosphere in your practice that both patients and staff will appreciate.Posted by